Last Updated: Dec 02 2020

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See OUR TERMS AND CONDITIONS.

Order Cancellations

Orders that you submit online are usually processed immediately and can not usually be cancelled. If you wish to cancel an order you may email us and we will try to stop the order shipping, but can not guarantee it.

Returns

The Quintessential Cake Inc only accepts product returns on defective products. A product must be deemed defective within 14 days of receiving the product from The Quintessential Cake Inc. If this is the case, please contact us first for instructions and return authorization. If the product needs to be returned to us the product will be fully refunded.

If an item is returned that isn’t defective, a 20% re-stocking fee will be subtracted and store credit will be issued. The item must also not be opened or used and the packaging must be pristine. In this case, the customer is also responsible for the return shipping charges. If the item is opened, used or the packaging damaged, no refund will be issued.

Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, hazardous materials, or flammable liquids or gases.  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at enquiries@thequintessentialcake.com.  We require a receipt or proof of purchase to accompany your return.

For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.